Start your application ↗Clear answers before
a big adventure.
Good cultural exchange starts with honest expectations. Here are the practical questions applicants ask most often.
HOO
Eligibility & application
Who can apply?+
Applicants are typically 18–30, comfortable communicating in English, interested in Chinese culture and genuinely willing to spend time with children. Final eligibility depends on placement and documentation requirements.
Do I need childcare experience?+
Some experience is important, but it can come from babysitting, tutoring, coaching, volunteering or caring for younger relatives. Tell us honestly what you have done.
Do I need to speak Mandarin?+
No. A willingness to learn is enough. Weekly lessons and daily immersion help you build practical confidence.
Matching & family life
Can I choose my family and city?+
You can share preferences and choose whether to accept a proposed family after video conversations. City availability depends on suitable families and timing.
What will I do each week?+
You will usually contribute about 30–35 hours per week through conversational English, play, school routines and light childcare. Your agreed schedule is confirmed before arrival.
Will I have my own room?+
Yes. A private bedroom, daily meals and a safe home environment are core placement expectations.
Travel, support & safety
What support do I receive before travel?+
We guide preparation, documents, insurance, arrival planning and cultural expectations with a clear checklist and personal contact.
What if there is a problem with my placement?+
Speak with your coordinator early. We help both sides communicate and find a solution. If a placement cannot continue, the team reviews appropriate next steps.
Is emergency support available?+
Yes. Participants receive local coordination throughout the program and 24/7 support for urgent situations.
Costs & inclusions
What is included?+
Typical inclusions cover accommodation, meals, Mandarin classes, local support, activities, arrival orientation and pocket money. Your exact package is confirmed before matching.
Can I travel during the program?+
Yes, during your agreed free time and holidays. Travel costs and plans are normally your responsibility, and you should coordinate dates with the family.
How long can I stay?+
Program options generally range from 2 to 12 months, depending on eligibility, family availability and the arrival plan.
Still wondering about something?
Write to our program team. You’ll receive a personal answer, not an automated script.
